Legal notice

Legal Disclaimer – Sivoren

Trade name: Sivoren
Phone number: +33420102019
Email: info@sivoren.shop
Physical address: 170 Rue des Bruyères, 84100 Orange, France Effective
Date: September 2026
This Legal Disclaimer governs all website access, product browsing, order placement, purchase transactions and after-sales services operated by Sivoren. By visiting our website, accessing store content and completing any purchase, you confirm that you have fully read, understood and unconditionally agreed to all terms, liability limitations and legal provisions stated below. This document shall be interpreted and enforced together with our Shipping Policy, Return & Refund Policy and Privacy Policy, constituting a complete and legally binding agreement between Sivoren and all users and customers. This policy complies with French consumer law, EU Consumer Rights Directive and GDPR regulations.

1. Governing Law and Jurisdiction

All website operations, commercial transactions and customer service disputes are governed by the laws of France and the European Union. All disputes arising from website usage, product sales, logistics delivery and after-sales services shall be subject to the exclusive jurisdiction of the competent courts of France.
This policy fully complies with French consumer protection regulations, the EU Consumer Rights Directive 2011/83/EU, the E-Commerce Directive 2000/31/EC and the General Data Protection Regulation (GDPR). If any clause within this disclaimer is deemed invalid, illegal or unenforceable by a competent judicial authority, the remaining provisions shall remain in full force and legal effect.
Nothing in this disclaimer shall exclude or limit statutory liability for death, personal injury caused by negligence, fraud or fraudulent misrepresentation, nor shall it override customers’ statutory consumer rights under French and EU law, including the 14-day statutory withdrawal right for online purchases.

2. Website and Product Information Limitation

All product images, descriptions, sizes, colors, textures, specifications, functional introductions, pricing information and promotional rules published on this website are for illustrative and reference purposes only. Sivoren endeavors to maintain accurate and updated store information; however, minor visual differences may occur due to screen resolution differences, lighting environments, photography angles and normal manufacturing batch variations. Such minor discrepancies do not constitute defective goods, false description or breach of contract.
All product effect displays, customer testimonials and usage cases represent individual experiences only. Sivoren does not guarantee uniform, identical or specific product effects for every user.
We reserve the unilateral right to adjust product specifications, prices, discount rules, packaging styles and website content at any time without prior notice. In the event of system errors, incorrect price display, technical failures or abnormal inventory data, we retain the right to cancel invalid orders and issue full customer refunds without additional compensation liability.

3. Product Usage Risk and Liability Exclusion

All products sold by Sivoren pass strict factory quality inspections and conform to EU consumer product safety standards before dispatch. All physical products contain inherent usage risks. Customers must independently evaluate personal physical adaptability, health conditions and usage scenarios before use and strictly follow all official user manuals and safety guidelines.
To the maximum extent permitted by French and EU law, Sivoren shall not be liable for personal injury, property damage or economic losses arising from:
  • Improper installation, incorrect operation or usage beyond the product’s intended purpose
  • Unauthorized disassembly, modification, refitting or replacement of product components
  • Continued use of damaged, aged, deformed or defective products
  • Violation of safety warnings and official operating instructions
  • Improper storage, moisture erosion, external impact or user negligence
  • Personal physical differences and individual usage adaptability
Our product warranty is limited exclusively to verified manufacturing defects. All losses caused by human error, improper operation or inappropriate usage shall be fully borne by the customer. This disclaimer does not override or restrict customers’ statutory consumer rights under French and EU law.

4. Third-Party Links Disclaimer

Our website may contain hyperlinks to external third-party platforms for user convenience. Sivoren has no control over third-party website content, service quality, security standards, privacy policies and transaction rules. Accessing external links is entirely at the user’s own risk. We shall not bear joint liability for any loss, dispute or risk generated from third-party services.

5. Intellectual Property Protection

All intellectual property rights on this website, including the Sivoren trademark, brand logo, webpage layout design, original text content, product images, graphic materials and promotional content, are the exclusive intellectual property of Sivoren. No individual, enterprise or third-party organization may copy, download, reproduce, screenshot, modify, disseminate or commercially utilize our copyrighted content without formal written authorization.
We reserve the right to issue infringement notices, file platform complaints and initiate legal proceedings to claim full economic compensation for any intellectual property infringement behavior.

6. Data Protection and GDPR Compliance

All personal information collected during website browsing and order placement, including customer name, shipping address, contact phone number and email address, is only used for order confirmation, logistics arrangement, after-sales follow-up and official service notifications. All personal data processing strictly complies with the General Data Protection Regulation (GDPR) and French data protection laws.
We will never sell, rent or disclose users’ private personal information to unrelated third-party commercial organizations without explicit user consent. Users may contact our official support email at any time to submit data access, correction or deletion requests free of charge.

7. Force Majeure Exemption

Sivoren shall be exempted from liability for contract breach, delivery delays, service suspension and order non-fulfillment caused by unforeseeable and uncontrollable force majeure events, including natural disasters, extreme weather alerts, international logistics suspension, carrier strikes, port closures, customs policy adjustments, public health emergencies and government mandatory regulatory measures.

8. Policy Revision and Final Interpretation

We reserve the unilateral right to revise, update and supplement this Legal Disclaimer to adapt to updated French and EU legal regulations, cross-border logistics policies and business operational adjustments. All revised terms shall take immediate legal effect upon official website publication without individual customer notification. Continued website browsing and order placement after policy updates constitutes full acceptance of the latest terms.
The final interpretation right of all policy clauses belongs exclusively to Sivoren.

9. Contact Information

For legal consultation, business cooperation and policy-related formal communications: Phone number: +33420102019 Email: info@sivoren.shop Address: 170 Rue des Bruyères, 84100 Orange, France